FREQUENTLY ASKED QUESTIONS & ANSWERS

Do you provide tables, chairs, decor, etc?

Round tables, rectangle tables, and clear infinity chairs are available for guests. We also have additional rentals to add to your packages upon request. Event planners are responsible for set up, coordination, and any additional materials.

Any restrictions on decorating?

We do not allow confetti, glitter, sand, tacks, staples, adhesive/tape, command hooks, push pins, sparklers, or nails that cannot be easily removed post-event, or that damages the venue in any way.

Is there a kitchenette?

Yes, our kitchenette is in the back of the venue and includes a sink, microwave, warmers, and full-size refrigerator.

Can I bring outside catering?

Clients are responsible for arranging their own catering services. You have the option to select caterers of your choice for your event, or alternatively, you can choose from our list of preferred vendors. Please note that cooking on site is not permitted.

We do not allow individuals to bring their own food, particularly from uninsured or unlicensed businesses, due to the potential liability involved. In the event of illness caused by mishandled food, both you and Black Gloss Event Venue could face legal consequences.

Are food trucks allowed?

Absolutely! Food trucks are welcome only during the weekend hours. This is so no businesses are affected during the weekdays.

What is your alcohol policy?

Black Gloss Event Venue does not hold a TABC, so you will need to provide a licensed bartender for your event. If alcohol is sold, or if money is involved in any way, we do require a TABC permit to be obtained for your event and a security officer. A copy of the permit must be provided to us. We will choose the security officer.

What about security?

A security officer is required for any event with alcohol served. The security officer is $87.50/hr with a 4-hour minimum. They will remain on site until everyone leaves the premises.

What form of payment do you accept?

Payments may be made either by Zelle, Credit or Debit Card.

What do you require to reserve or hold the date?

50% of the payment is due at the time of booking and the remaining balance of the rental fee is due and payable to the venue before your event, which is 30 days before the event date.

If the initial payment is not paid, the event is not reserved.

Is there a incidental deposit?

An additional $500 is required for all bookings. Incidental Deposit is due at the time of your booking. Pending the completion of the damage assessment and final walk-through of all areas rented, as outlined in the contract, a refund will be issued to you within 30 business days following your event.

What is your cancellation policy?

All cancellations must be made in writing and delivered to Black Gloss Event Venue at least 30 days before the event date. If after 30 days or less, the Client is responsible for payment in full.

Is smoking allowed?

Smoking is allowed on the patio only in the designated areas.

NO smoking allowed in the venue at any time. If smoking is detected the event will end immediately and NO refund will be returned.

What is required for post-cleaning?

It is required that after your event that the space is restored back to its original condition. The space should be cleaned during your event at all times.

If cleaning is included in your package then the only thing required is to take all personal items or decorations with you, tie up all trash and place into trash trolley and bring in any items from outside.

Will I have time to setup?

Yes! There is one hour to set-up and one hour to break-down. The setup and breakdown time is included in your time selection.

The venue provides audio equipment. Is my DJ or band prohibited from bringing theirs?

Your DJ or band are welcome to bring their own equipment. For those who do not have a DJ or band booked for their event, we provide audio equipment.

Do you provide hourly rentals?

Absolutely! To secure your event date, we require a 50% deposit and full payment 30 days prior. Book 4 hours minimum for $150 per hour for weekday rentals (Mon-Fri before 5 PM) and this includes set-up and clean-up within your booked time.

Do you provide payment plans?

Surely do!!! For all packages there is 25% deposit fee. The deposit is 25% of the total package price, contingent upon the package that you'd like to book. Payments thereafter (once deposit is paid) will be spread out into monthly payments, with the final payment being due one month prior to event. Can you pay off the balance well in advance? Yes you can!